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Shipping policy

IS SHIPPING FREE?

Shipping is free in the US for most items. On some items, we may have a weight-based or price-based shipping fee. There may be a weight-based shipping or price-based rates on items shipped outside the US.

WHY IS MY ORDER BEING SHIPPED IN DIFFERENT PACKAGES?

If you have a multi-item order, each item may be shipped from a different warehouse ( depending on availability, stock levels and shipping times).  Alternatively, if an item is popular and nearing out of stock, we will aim to get this product sourced and delivered from another supplier.

WHEN WILL I RECEIVE MY ORDER?

Orders are shipped out directly from any of our many international supplier's warehouses and they will do everything they can to get you your order as fast as they can! Please allow an estimated 1-3 weeks for your order to arrive to the USA (varies from product to product). Other countries can take an estimated 1-4 weeks (varies from product to product) due to distance traveling and customs. Please note, these are only estimates.

 

WHAT HAPPENS IF MY ORDER GETS STUCK OR LOST IN THE MAIL?

If an order gets stuck at customs, sent back or even lost during the delivery process - firstly, we would like to apologize! The postal service is out of our control. However, in cases like this, we will send you a new package with full tracking, if possible. Please see our refund and return policy for when these might be applicable to shipping situations.

WILL I BE CHARGED FOR CUSTOMS AND TAXES?

The prices displayed on our site are tax-free in USD, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.

IS IT SAFE TO GET PACKAGE?

Due to global supply shortage, we source products worldwide so that they may originate from countries such as Europe, Southeast Asia, China and the US. However, packages originating from the above mentioned countries are 100% SAFE to receive, as confirmed by the W.H.O in the link below.

https://www.facebook.com/WHO/posts/2890957404282957

For further details or if you have any question feel free to contact us at: support@koolology.com

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